Refund policy

Refunds, Product Returns, and Exchanges Policy

LIMITS OF LIABILITY:

•All orders are carefully packed with layers of bubble wrap and cardboard (if necessary) and shipped out on time. Once the items were successfully handed over to the logistic partner, the delivery period is no longer our control.

•Logistic mishandling of the parcel during transit to your address is beyond our liability, if there's an obvious mishandling of your parcel (damaged outer box, torn waybill, and possible repacking) please do not hesitate to message us.

•Do not forget to provide an unboxing video of your parcel showing the waybill attached, and all the items received inside the package (from outer packaging to opening of the item) to have proof whether you received the product in good or poor condition.

 

Guidelines for Merchandise Return/Refund per Republic Act (R.A.) 7394 or the Consumer Act of the Philippines

  1. Only defective products bought from this store can be returned or exchanged.
  2. Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle him/her to a refund or exchange.
  3. The prohibition of the "No Return, No Exchange" does not apply if the product bought is in perfect condition or has no defect.
  4. Refund will be the last resort if the defective item under warranty can no longer be repaired or there is no longer a replacement unit available at the time the warranty is being processed.

 

What should I do if my product arrives damaged or defective, or isn't what I ordered?

If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging.  Send us an email at sales.likhamundoph@gmail.com stating a brief description of your product defect, your order number, delivery receipt, and a photo or video of the defective item.

Our team will review the report and see if it is qualified to be serviced under its warranty and/or replaced. Please allow us 3-5 days to process you report. Once assessment has been made, please expect a response from Likha+Mundo to get in touch with you.

 

Product Replacement and/or Servicing Process

  1. Send an email to sales.likhamundoph@gmail.com containing the following information:
    • Customer Information: Name, Contact Number, Shipping Address
    • Summary of Defective Product: must include date of receipt
    • You must include a PHOTO or a VIDEO of the product
      • Complaint will not be entertained if no photo or video of the product is included as these are needed to prove the claims of the client
  1. Wait for a Likha+Mundo confirmation if your product needs replacement or refund. You will be contacted either via email or text message.
  2. Products in need of replacement should be sent to our warehouse located at:
  •       11 Banner St. Brgy. Bagong Ilog, Pasig City, Metro Manila
  • Likha+Mundo will shoulder shipping costs to and from our service center if product is proven to be defective upon the receipt of the client. 

 

 

What are the conditions for returning my product(s)?

You can return your order within 7 days of receiving it. If you received items from one order in several parcels, the 7-days return period begins on the day you received the last parcel. Your product complaint must be submitted on the day that you have received the defective or wrong product.

How do I pack my parcel for return/refund?

You should pack the product(s) for return/refund securely in their original packagings, such as a cardboard box or poly mailer with bubble wrap, to protect them from any damage when they are shipped back to the Likha+Mundo warehouse.

 If the original packaging is damaged, you may follow these guidelines:

  1. Check if all items for return are correct and complete including the accessories, and/or documentation included in the received product.
  2. Securely tape the products and wrap them with at least 1-2 rolls of bubble wrap or newspaper. Make sure to snug the packaging according to the product’s shape.
  3. Once the product is properly wrapped, place it inside a corrugated box of the correct size. Do not use an oversized or smaller box.
  4. Wrap the item/s with at least 1-2 rolls of bubble wrap or newspaper, then securely seal the box with tape. If using pouch packaging, ensure that you use the correct size of the pouch for the product. Tuck and snug the pouch according to the size of the package with enough/minimal space for the product. Leave enough space to paste the air waybill. Do not loosely place the package inside the courier pouch with too much excess area.
  5. Write the Request ID on the pouch or box packaging for easier tracking and identification of your return parcel. 
  6. You’re encouraged to use a “This side up”, “Fragile”, or “Handle with care” sticker as an additional reminder to the courier to handle your parcel with caution.

 

General Return Conditions

In order for a product return to be accepted, it must meet the following conditions:

If product has just been received and is defective:

  • The product must be unused.
  • The product must be in its original state and packaging with the original tags attached.

If product has been used and is under the product’s warranty:

  • The product must be in proper and secure packaging, damages incurred during shipment to the warehouse is not the responsibility of Likha+Mundo.

If wrong item is delivered:

  • The claim must be reported to Customer Service / sales.likhamundoph@gmail.com within the day of receipt or up to the following day.
  • The product is NOT USED or DAMAGED by misuse.
  • Tags and labels are complete and attached.
  • Proof such as the unboxing video or photo of the actual item delivered.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to replace any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.

 

Likha+Mundo do not refund products:

  • Obtained from a source other than Likha+Mundo Instagram, Facebook, Tiktok, or Shopify website.
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose
  • Damaged in transit by the courier

 

When will I get my refund?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to a week or two.

Once the return has been approved, it takes 2 to 5 days for the refund to be made by The Gorgeous Company to your payment services provider (i.e. to your bank). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

 

When will you receive my return package?

After you drop off your return package at the local drop off point, it can take 2 - 5 business days for the package to get to our warehouse. Unfortunately, we cannot control how long it will take for your returned products to be delivered back to us.